Consumer Claims in Melbourne, Sydney & Brisbane

Consumer Claims Legal Advice

When you buy goods or services, you expect the product you purchased to do what it is supposed to do, or the services to meet certain standards of safety and quality. Although it may be true that you ‘get what you pay for,’ you certainly don’t expect to suffer any injury or property damage from your purchase. But from time to time, injury or property damage can happen, or a product you bought might not turn out to be what you expected. In those cases, you may have a consumer claim against the manufacturer of the product or service provider, and you could be entitled to receive compensation.

Consumer claims can arise in a range of circumstances including, for example:

where a product you purchased does not do what it is supposed to do
where a product you purchased breaks down soon after purchase
where you have bought a product that has caused you or one of your family members significant injury or damage – regardless of whether the product is faulty or not; or
where faulty work has been carried out by a tradie or builder that results in injury to you or one of your family members, or significant damage to your property.

Consumer Claims Service

In addition to laws about physical damage or injury caused by products and services; there are protections for consumers under the Australian Consumer Lawthat you may be able to rely upon – even if the contract you entered into with the supplier did not state that it included any guarantee.

If you think you might have a consumer claim, make sure you contact a lawyer for legal advice as soon as possible, as there may be time limits that apply to your case. We also recommend that you keep all your documents from your discussions and transactions with the business, as they may help to support your case. This includes things such as quotes, invoices, receipts, emails, letters, and text messages.

How will a lawyer help me?

Our lawyers in Melbourne, Sydney and Brisbane are well versed in consumer claims and can help you navigate the process and resolve the situation with the best outcome in the circumstances. We can assist you to:

determine whether you have a claim against the business
establish how much your claim might be worth (i.e. how much compensation to which you may be entitled)
build and prepare your case and gather evidence to maximise your chances of success and the amount of compensation you receive; and
negotiate the terms of settlement with the other party (where applicable).

Simply contact our consumer claim lawyers in Melbourne, Sydney or Brisbane on 1300 907 335 or complete the enquiry form on this page.

Client Testimonials What Some of Our Clients Say..

I appreciate your time and effort and thank you for your prompt response and professionalism. I would not hesitate to use your services again and refer PCL Lawyers to others.

Lisa G/Bentleigh

Thank you so much for your assistance. Should I ever have the chance to recommend you I will do so.

Morgan S / Melbourne

Out of speaking to two other lawyers you were the only one to give me any genuine advice.

Tiffany J / Melbourne

If I had of gone to another law firm that was cheaper I may have saved many thousands of dollars but as it turns out I may have lost a lot more than that upon settlement. Using a firm such as PCL lawyers I had the peace of mind that each issue as it arose was dealt with in a very matter of fact way and to the letter of the law.

Brett Wilson / Glen Waverley

PCL did a great job in advising me about my rights and protecting my name and business goodwill. I can absolutely recommend this very professional service

Branden L / Melbourne

Excellent Service. PCL Lawyers did a great job advising me about my rights and protecting my name and business goodwill. I can absolutely recommend this very professional service.

Branden L / Ravenhall

Emma and the team from PCL were nothing short of astounding whilst dealing with an unprecedented situation. The ability shown to combat opposing lawyers and still provide sound legal advice well within the interests of their client was exceptional. Will be recommending and using again.

Tom G

Speak to Our Business Lawyers Obligation-free