A consumer claim is a legal action to recover loss caused by a business breaching the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) — including misleading conduct, false representations and failed consumer guarantees. Most Victorian claims are heard at VCAT. PCL Lawyers acts for consumers and businesses across Melbourne, Sydney and Brisbane.
When you buy goods or services, you expect the product you purchased to do what it is supposed to do, or the services to meet certain standards of safety and quality. Although it may be true that you ‘get what you pay for,’ you certainly don’t expect to suffer any injury or property damage from your purchase. But from time to time, injury or property damage can happen, or a product you bought might not turn out to be what you expected. In those cases, you may have a consumer claim against the manufacturer of the product or service provider, and you could be entitled to receive compensation.
Consumer claims can arise in a range of circumstances including, for example:
In addition to laws about physical damage or injury caused by products and services; there are protections for consumers under the Australian Consumer Lawthat you may be able to rely upon – even if the contract you entered into with the supplier did not state that it included any guarantee.
If you think you might have a consumer claim, make sure you contact a lawyer for legal advice as soon as possible, as there may be time limits that apply to your case. We also recommend that you keep all your documents from your discussions and transactions with the business, as they may help to support your case. This includes things such as quotes, invoices, receipts, emails, letters, and text messages.
Our lawyers in Melbourne, Sydney and Brisbane are well versed in consumer claims and can help you navigate the process and resolve the situation with the best outcome in the circumstances. We can assist you to:
Simply contact our consumer claim lawyers in Melbourne, Sydney or Brisbane on 1300 907 335 or complete the enquiry form on this page.
I appreciate your time and effort and thank you for your prompt response and professionalism. I would not hesitate to use your services again and refer PCL Lawyers to others.
Thank you so much for your assistance. Should I ever have the chance to recommend you I will do so.
Out of speaking to two other lawyers you were the only one to give me any genuine advice.
If I had of gone to another law firm that was cheaper I may have saved many thousands of dollars but as it turns out I may have lost a lot more than that upon settlement. Using a firm such as PCL lawyers I had the peace of mind that each issue as it arose was dealt with in a very matter of fact way and to the letter of the law.
PCL did a great job in advising me about my rights and protecting my name and business goodwill. I can absolutely recommend this very professional service
Excellent Service. PCL Lawyers did a great job advising me about my rights and protecting my name and business goodwill. I can absolutely recommend this very professional service.
Emma and the team from PCL were nothing short of astounding whilst dealing with an unprecedented situation. The ability shown to combat opposing lawyers and still provide sound legal advice well within the interests of their client was exceptional. Will be recommending and using again.
