When you buy goods or services, you expect the product you purchased to do what it is supposed to do, or the services to meet certain standards of safety and quality. Although it may be true that you ‘get what you pay for,’ you certainly don’t expect to suffer any injury or property damage from your purchase. But from time to time, injury or property damage can happen, or a product you bought might not turn out to be what you expected. In those cases, you may have a consumer claim against the manufacturer of the product or service provider, and you could be entitled to receive compensation.
Consumer claims can arise in a range of circumstances including, for example:
In addition to laws about physical damage or injury caused by products and services; there are protections for consumers under the Australian Consumer Law that you may be able to rely upon – even if the contract you entered into with the supplier did not state that it included any guarantee.
If you think you might have a consumer claim, make sure you contact a lawyer for legal advice as soon as possible, as there may be time limits that apply to your case. We also recommend that you keep all your documents from your discussions and transactions with the business, as they may help to support your case. This includes things such as quotes, invoices, receipts, emails, letters, and text messages.
Our lawyers in Melbourne and Sydney are well versed in consumer claims and can help you navigate the process and resolve the situation with the best outcome in the circumstances. We can assist you to: